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Front Office Staff

Your career at Hotel Schloss Mönchstein*****s

Do you welcome guests with poise, maintain a clear overview even in lively moments, and enjoy working where all the threads come together? Then you are exactly the right fit for us. We are looking for a Front Office team member to provide our guests with professional and personal support from arrival to departure.

The Hotel Schloss Mönchstein*****s stands proudly in the heart of Salzburg—high above the city’s rooftops, a place where luxury, history, and warm hospitality come together. However, our warmth extends not only to our guests, but especially to our employees. Because we are convinced that only those who feel at home in a supportive team can truly embody exceptional hospitality and give their best every day with joy and conviction.

Your responsibilities

Providing a warm, professional, and personal welcome as well as attending to our discerning national and international hotel guests
Serving as a competent point of contact for our guests throughout their entire stay, from arrival to departure
Professionally performing check-in and check-out according to the high quality and service standards of our 5-star hotel
Meticulously and professionally processing all room reservations and ensuring correct and complete reservation handling
Accepting, processing, and managing room reservations by telephone and in writing
Accepting and professionally processing spa and restaurant reservations by telephone and in writing
Conscientiously monitoring and maintaining guest accounts and accounts receivable
Checking, preparing, and correctly settling guest invoices, as well as ensuring proper accounting practices
Verifying the correct posting of all services and revenues to guest accounts
Independently and reliably handling all guest requests and concerns
Providing individual advice to our guests regarding hotel offers, the spa, the restaurant, activities, and excursion opportunities
Performing a variety of concierge duties and organizing individual guest requests
Communicating professionally and working closely with all relevant hotel departments
Ensuring smooth operations at the Front Office and maintaining a consistently neat and representative appearance of the reception area

Apply now

Your profile

Completed vocational training in the hotel or tourism sector or a comparable qualified education
Several years of professional experience in the Front Office, ideally in upscale hospitality or the 5-star segment
Sound knowledge in the areas of reception, reservations, and guest relations
A strong service and guest orientation, as well as a passion for personal contact with discerning guests
A confident, well-groomed, and professional appearance
Discretion, loyalty, and a high awareness of quality
An independent, structured, and responsible way of working
Exceptional organizational talent and a keen eye for detail
Excellent communication skills and a confident manner in handling diverse guest requests
Very good knowledge of German and English; additional foreign languages are an advantage

We offer

Secure workplace in the heart of the city of Salzburg in a 5-star superior hotel
Regulated working hours with a 5-day week
Employee welcome package including a city tour of Salzburg
Opportunity to influence your work schedule through shift preferences
Pleasant collaboration within an experienced and open-minded team
Professional development opportunities (off-site)
Air-conditioned work area
13th and 14th month’s salary
Participation in tips
Payment according to collective agreement with willingness to overpay.
Complimentary meals (lunch and dinner)
Employee rates for F&B and accommodation
Team-building events
Discounted massages
Attractive discounts at selected partner companies
Employee referral bonus
Free parking in our underground garage